Covid–19 (Coronavirus) – Our Commitment to You
We’re still working day and night to make sure you get your products. We totally understand that we are a small part of the nations Healthcare supply chain, and we are determined to minimise any disruption to our customers. We also recognise that some of our customers may class themselves as vulnerable and could be in self isolation. We are here for you every day, and will do our very best to serve you well in this difficult period.
Our warehouse is now open 24 hours a day, 7 days a week, processing orders. Thanks to such a fantastic response from our wonderful staff, we are processing all orders and dispatching them as soon as possible, usually within a day of receiving them. Our Couriers have also been superb, trebling the number of lorries we receive, and working hard to deliver each parcel to you. Due to the unprecedented demand, parcels can be a day or two late in some areas. Please bear with us.
Our Call Centre
We are here taking your calls. The unprecedented demand, which is increasing, is having an impact on our customers’ waiting times, for which we’re truly sorry. We are moving our office staff into the call centre to increase resources. However, for the first time ever, we’re asking that our customers work with us and only call if they have an urgent query that can’t wait. This is hard for us, and frustrating for you. We really appreciate your patience and understanding.
We have lots of stock, with 5 containers a day arriving. It is clear that some manufacturers are struggling to meet demand on some products, due to understandable stocking up ahead of self-Isolation. Where there are individual lines out of stock, we can recommend equivalent lines from other manufacturers, many of which can give you the confidence that you would expect from your normal product, but without the cost. Please buy only what you need to help us protect the most vulnerable.
They are totally superb. They are working long hours, to ensure to serve you well. It is wonderful to see our finance team packing parcels at 10pm at night, our buyers helping in the call centre delighting our customers, and our warehouse team, which is now three times as big, smiling whilst working at such speed. Its not just the hours that they are working, but the way they are working. They are a determined bunch, operating with the humour and cheerfulness that underpin the morale in this company If you ever get the chance to thank them, it would be wonderful.
Stay Safe Everyone.