We believe that ordering products online should be easy.
Many of our customers return to us weekly or monthly, to stock up on supplies or order new products. With a subscription, all you need to do is make a single order, and we'll deliver your products to you as often as you want, for as long as you want.
No hidden fees, no minimum term contracts, and you can cancel anytime. We'll also give you discount prices on every order.
Three Reasons to Subscribe
Stay stocked up
Get your items at a delivery schedule that works for you. You won't have to worry about running out ever again.
Create a subscription with Incontinence Choice and you'll always receive a discount on top of the current price
Cancel or change anytime
You can pause, cancel, or make changes to your subscription at any time for any reason. You're always in control.
Frequently Asked Questions
How much does it cost?plus
Creating a subscription is completely free. Sometimes our prices go up and down, but with a subscription, you’ll always be given a discount on top of the current price.
How long am I subscribing for?plus
You can subscribe to a product for as long as you want, and tailor your subscription to suit your individual needs.
If you’re fully stocked, you can pause or cancel your subscription at any time by visiting My Account > Subscriptions. On the right-hand side of each subscription, below ‘Current Status Active’ click ‘Pause’ or ‘Cancel’.
When will my order arrive?plus
Your first order will arrive on whichever day that you have specified in your delivery preferences. We offer next day delivery on all of our products, and can even deliver to you before 12pm. After that, each repeat order will arrive at your selected interval, which could be anywhere from every 4 weeks to every 16 weeks.
We’ll send you an email 10 days before your repeat order is due to be dispatched, so that you have plenty of time to make any changes or additions. If the delivery date of your repeat order falls on a Sunday or a Bank Holiday, it will be delivered on the next available working day.
Will my subscription orders be delivered at the same time?plus
If you have more than one subscription order due to arrive on the same day, your items will arrive at the same time.
You will not have to pay multiple delivery fees.
How do I change the quantity of my subscription?plus
1. Go to My Account > Subscriptions
2. Click 'Update Frequency Details' at the bottom left of your subscription.
3. Under 'Change quantity of your subscription' input your chosen quantity.
4. Click 'Save'
How can I check on my subscriptions?plus
Go to My Account > Subscriptions.
Here you’ll be able to pause or cancel your subscriptions, and update your frequency and payment details.
What if I'm not at home?plus
If you know that you’re going to be away on the date that your delivery is set to arrive, you can change the frequency of your subscription.
1. Go to My Account > Subscriptions.
2. Find your subscription order
3. Click ‘Update Frequency Details’ at the bottom left of your subscription.
4. You can then enter a new dispatch date or change the frequency of your subscription.
If you miss a delivery, the courier will leave your order in a safe place, leave your order with a neighbour or attempt re-delivery on a different day.
Every delivery will arrive in an unmarked box or opaque bag. Any postage labels will have reference to Choice Shops Ltd.
Which products can I subscribe to?plus
Our goal is to make as many of our products available for subscription as possible, and we’re constantly updating our product range. Products that are currently available for subscription will feature a ‘Subscribe’ box on the product page.
How do I pay for my subscription?plus
Payment for your first order is taken on the day that your first order is placed. Once you have saved your payment details, you won’t need to enter them again.
If at any time you wish to make changes to your payment details, go to My Account > Subscriptions > Update Payment Details. We’ll make sure that your payment details are held securely against your account.
What do I do if my card expires?plus
2. Under ‘Select your method’ click ‘Add a new card’
3. To delete an expired card, go to My Account > Stored Payment Methods.
4. On the right-hand side of your expired card click ‘Delete’
How do I cancel my subscription?plus
1. To pause or cancel your subscription, go to My Account > Subscriptions.
2. On the right-hand side of each subscription, below ‘Current Status Active’ click ‘Pause’ or ‘Cancel’
Should a product suddenly become unavailable, we may need to cancel your order; however, you will be kept informed of any changes to your subscriptions via email. If a payment for your order fails, you will receive an email explaining the problem, and we will try to take the payment again the next day. If a payment fails repeatedly, Choice Shops reserves the right to cancel your subscription.